Why Choose First Class Labs?

OUR PRODUCTS ARE ALL NATURAL
Most supplement companies choose to dilute their products with extra fillers and additives. They do this to drive the price down and to force you into taking extra scoops of their products for effectiveness. We make sure to use only natural flavorings (no artificial flavorings).

EVERY SCOOP IS FILLED WITH ONLY THE INGREDIENTS YOU NEED
To piggy back off the last faq, we make sure that every single ingredient is necessary to your desired result, whether it be a post workout, intra workout, pre workout supplement, etc. We only include the necessary ingredients, and in the right quantities, so that you have have the desired result without a need for extra scoops or other additional products. Think of it as having almost every single scoop you use loaded with the ingredients you need, instead of 20-50% being fillers or additives to simply take up space.

WE ONLY SWEETEN WITH STEVIA
Most powder supplements on the market are sweetened with harmful sweeteners such as aspartame, sucralose, saccharine, neotame. There are some companies that do utilize Stevia, yet still mix in combination with the above mentioned artificial sweeteners. The reason for this is because Stevia is much more expensive to sweeten with. Stevia is simply derived from a plant and is shown to also be several times sweeter than harmful sugar.

General Questions

WHERE DO YOU DELIVER?
World Wide

HOW MUCH FOR DELIVERY?
USA – Delivery is Free when the order is over $100. Otherwise, there’s a $15 flat shipping fee.
INTERNATIONAL- Flat shipping fee of $35

IS THERE A MINIMUM TO ORDER?
No there isn’t. You can order just one product to qualify for free shipping.

DO YOU OFFER DISCOUNTS?
Yes, but only to licensed partnered businesses.

Cancellation of Autoship

We at First Class Labs give you full control of your shipments. When you sign up for your auto-shipment, you may pause or cancel at any time. By giving our customers automatic shipment of supplements, we can ensure that our products reach their full potential and benefit to you. Most products take a full 60 days of saturation in your body to give you the full product effect you are looking for. In order to pause or cancel your automatic shipment at any time (even after the first order), you may log in to your account at https://firstclasslabs.com/my-account or simply email us at support@firstclasslabs.com and we will happily take care of your request for you.

How do I pause or cancel my subscription?
Click My Account and login. Then click “My Subscription”. You’ll be able to pause and restart shipments there.

Refund & Return Policy

We at First Class Labs believe that you should love your products. If for any reason you are not satisfied with your product, simply send us an email to support@firstclasslabs.com within 30 days of purchase and let us know that you would like a refund. Please be sure to mention which product(s) in your order you are returning and what you didn’t like about them. Buyer agrees to pay return shipping for the product, as we do not cover charges for shipment. Again, we hope you love our products and hope you recommend them to all your friends. Please mail all returning supplements to:

First Class Labs
6 Dock View Dr, Suite 1000
New Castle DE 19720

After mailing in your supplements, please provide us the carrier and tracking number information for your shipment via email. All refunds are issued once we have received your product successfully minus the shipping and handling. Otherwise, all sales are final.

PRIVACY POLICY

Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy you may contact us using the information on the “Contact Us” page on firstclasslabs.com
We reserve the right to make changes to this policy. Any changes to this policy will be posted.

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